I came to Know More Media on a trusted referral and became an author because I believe in what they are doing. I stay because of the excellent customer service!
Customer service is the easiest way to stand out from the crowd. Maybe it is overlooked by many because it is easy. Know More Media has impressed me because they are truly working for the authors and you the readers. Response time and clear communication is obviously a value of management. They are easy to work with and creative in building opportunity. All to add value.
I have posted this on my customer service forum too because I hope people will follow my lead and reward excellent customer service. Who do you know that is going above and beyond? Do them a favor and tell the story!
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Thanks, David! We appreciate your kind words. We do believe that the two most important entities to our business are the authors and the readers, and we try to focus on creating the best possible experience for both. Keep up your great work!
Posted by: Dan Smith | January 18, 2007 11:40 AM | Permalink to Comment